Privacy Policy
Last Updated: March 2026
Plumbing Experts of South Central Connecticut, operating as Mr. Rooter Plumbing ("we," "us," or "our"), a franchisee of Neighborly, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or request our services.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and ZIP code when you submit an estimate request or contact form
- Service type, service category, and description of your plumbing needs
- Preferred callback date and time
- Information about how you heard about us
We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URL, through standard server logs and analytics tools.
2. How We Use Your Information
- To schedule and provide plumbing services
- To call or text you back regarding your estimate request
- To send service reminders, promotions, and updates (with your consent)
- To improve our website and customer experience
- To comply with legal obligations
3. SMS / Text Message Communications
By checking the SMS opt-in box on our estimate form, you consent to receive automated SMS and/or MMS messages from Mr. Rooter Plumbing, a Neighborly company, and its franchisees at the mobile number you provided. These messages may include service reminders, appointment confirmations, and promotional offers.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out of future text messages.
- Reply HELP for assistance or contact us at (203) 483-7720.
Your mobile number will not be shared with third parties for their marketing purposes.
4. Email Communications
By providing your email address, you agree to receive service-related emails and, if opted in, promotional emails about our services and offers. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Neighborly and its affiliates — for franchise support and service coordination
- Service providers — companies that assist us in operating our website, conducting our business, or servicing you (subject to confidentiality agreements)
- Legal authorities — when required by law or to protect our legal rights
6. Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Estimate requests are retained for a minimum of 3 years for business record-keeping purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us using the information below.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, contact us:
- Plumbing Experts of South Central Connecticut (Mr. Rooter Plumbing)
- 101 Fowler Rd, North Branford, CT 06471
- Phone: (203) 483-7720