It's Not Done,
Until It's
Done Right.
The Done Right Promise is our commitment to you — if your service wasn't completed to your satisfaction, we'll make it right. No runaround, no excuses.
What It Means
The Done Right Promise, Explained
When Mr. Rooter comes to your home, we're not just there to fix a problem — we're there to earn your trust. The Done Right Promise means we stand behind our work, long after the truck leaves your driveway.
Quality Workmanship
Every job is completed by licensed, trained technicians using quality parts and proper techniques. We don't cut corners — ever.
Your Satisfaction Matters
If you're not happy with the work we've done, we want to know. We take every concern seriously and act on it.
30-Day Guarantee
Contact us within 30 days of your service and we will return to make it right — at no additional cost to you.
The 30-Day Guarantee
What You Can Expect
After your service is complete, our commitment to you doesn't stop at the door. If anything related to the work we performed isn't right within 30 days, simply give us a call.
We'll come back out, assess the situation, and fix what needs to be fixed — without charging you again for the same issue. That's our promise, plain and simple.
You don't have to fight for it. You don't have to escalate or argue. Just contact your local Mr. Rooter office and we'll take care of it.
Learn More at Neighborly.comService is Completed
Our technician finishes the job and reviews the work with you before leaving.
Something's Not Right?
Within 30 days, if the issue recurs or the work wasn't completed to your satisfaction, contact us.
We Come Back
We schedule a return visit to assess and resolve the issue at no charge to you.
Done Right — Guaranteed
The job is finished to your satisfaction. That's the Done Right Promise.
Backed by Neighborly
Mr. Rooter is a Neighborly company — a family of trusted home service brands united by one common standard: doing the job right. The Done Right Promise is a Neighborly-wide guarantee applied across all of their brands.
When you hire Mr. Rooter, you get the accountability of a local business and the backing of a national network that takes customer satisfaction seriously.
Read the Full Promise at Neighborly.comBook With Confidence
Know that every job we do is backed by our Done Right Promise — your satisfaction guaranteed for 30 days.