Our customer service philosophy
Good plumbing starts with treating people right.
A plumbing problem is stressful enough. You deserve a team that listens, explains your options, and respects your home.
Having fun in the process.
The standard we live by
Our R.I.C.H. code of values
These values guide how we work with homeowners, property managers, and one another across South Central Connecticut.
Our values in action
Respect
- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
Our values in action
Integrity
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: "Above the line…"
- Communicating openly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
Our values in action
Customer Focus
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers' needs in every situation.
Our values in action
Having Fun In The Process!
- Looking for opportunities to make tasks fun and spread joy.
Let's take care of it
A real person. A clear next step.
Tell us what’s happening. Our live phone team is available 24/7 to help you take the next step.
More reasons to choose Mr. Rooter →