# Customer Service Philosophy | R.I.C.H. | Mr. Rooter CT > Mr. Rooter Plumbing of South Central CT is guided by the R.I.C.H. service philosophy — Respect, Integrity, Customer Focus, and Having Fun. We bring honesty and care to every job. Canonical URL: https://mrrooterct.com/customer-service --- Our customer service philosophy # Good plumbing starts with treating people right. A plumbing problem is stressful enough. You deserve a team that listens, explains your options, and respects your home. [Request an estimate](/estimate)[Call our team](tel:2034837720) ![Mr. Rooter team putting customers first](/uploads/Customer%20Service%20Photos/rich-customers-400x400_rs.webp)Respect. Integrity. Customer focus. Having fun in the process. The standard we live by ## Our R.I.C.H. code of values These values guide how we work with homeowners, property managers, and one another across South Central Connecticut. [RRespect](#value-r)[IIntegrity](#value-i)[CCustomer Focus](#value-c)[HHaving Fun](#value-h) ![Respect at Mr. Rooter Plumbing](/uploads/Customer%20Service%20Photos/rich-respect-400x400_rs.webp)R Our values in action ## Respect - Treating others as we would like to be treated. - Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker. - Responding in a timely fashion. - Speaking calmly and respectfully, without profanity or sarcasm. - Acknowledging everyone as right from their own perspective. ![Integrity at Mr. Rooter Plumbing](/uploads/Customer%20Service%20Photos/rich-integrity-new.webp)I Our values in action ## Integrity - Making only agreements we are willing, able and intend to keep. - Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned. - Looking to the system for correction and proposing all possible solutions if something is not working. - Operating in a responsible manner: "Above the line…" - Communicating openly and with purpose. - Asking clarifying questions if we disagree or do not understand. - Never saying anything about anyone that we would not say to him or her. ![Customer Focus at Mr. Rooter Plumbing](/uploads/Customer%20Service%20Photos/rich-customers-400x400_rs.webp)C Our values in action ## Customer Focus - Continuously striving to maximize internal and external customer loyalty. - Making our best effort to understand and appreciate the customers' needs in every situation. ![Having Fun In The Process! at Mr. Rooter Plumbing](/uploads/Customer%20Service%20Photos/rich-fun-400x400_rs.webp)H Our values in action ## Having Fun In The Process! - Looking for opportunities to make tasks fun and spread joy. Let's take care of it ## A real person. A clear next step. Tell us what’s happening. Our live phone team is available 24/7 to help you take the next step. [Call (203) 483-7720](tel:2034837720)[Request an estimate](/estimate)[More reasons to choose Mr. Rooter →](/why-us)